Macfarlane

Start servicing your customers on the channels of their choice

Are you prepared to start communicating with your customers on media channels such as web chat and social media?

Multi-channel Media

Deliver support to your customers over the channels they are asking for, including the telephone, web chat, social media, email and SMS

A Single Conversation

Make it easy for your staff to conduct an individual conversation with each customer, which may involve multiple interactions over multiple channels

 

Omni-channel Service

Macfarlane’s Contact+ is built upon 25+ years of customer communication experience

Contact+ embodies our unique 3 C’s principles using powerful Conversation Management technology:

Continuity – empower agents with a full interaction history across all channels

Context – relate the current interaction to the overall conversation

Clarity – provide immediate access to previous text and recordings promoting a better-shared understanding

Contact+ has an intuitive and easy-to-use user interface recognised as one of the best in the industry

Increases productivity in an increasingly complex environment

 

<<<Go Here>>> to learn more here about how you can access the 186Kloud Supplier eco system and 1-step closer to having Macfarlane’s services at your customer’s fingertips.

or get in touch by email info@186kloud.com or +44 0203 997 1600