Built-in AI changes everything
Get the right type of help at just the right moment. Dialpad’s AI instantly transcribes meetings, takes notes on action items, analyzes caller sentiment, and even coaches your agents in real-time.
Smarter experiences for the omnichannel journey
As part of Dialpad Contact Center, Dialpad Digital Experience (DX)
enables support agents to connect with customers across a range of
digital channels. Dialpad DX leverages conversational AI to determine
customer intent and drive smarter omnichannel engagement.
Voice Intelligence (Vi)
It can transcribe your meetings—in real time—track keywords that come up on customer conversations, detect customer sentiment, and even automate post-call summaries. If you have conversations at work, you need Vi. Book a product tour to see how it works.
Dialpad’s Voice Intelligence (Vi) technology uses artificial intelligence to help organizations drive sales, gain competitive insights, improve customer service, and get more out of the conversations they’re having every day.
Natural Language Processing
Voice Intelligence is built using NLP (Natural Language Processing) to analyze the conversations that you have with customers—in real-time. NLP then processes the incoming conversation data to accurately capture and transcribe it, word-for-word, into an easy-to-read format.
Built-in machine learning helps Dialpad’s Vi improve over time. The more your organization uses Voice Intelligence, the more it learns from your conversations—and the more accurate it gets when transcribing. With time, call transcripts will increase in accuracy as Vi is able to process the more subtle nuances and unique vocabulary used by your business and industry.
Fun fact: Vi is able to distinguish between speakers in the transcript, so you always know who said what.
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